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CRM

A user-friendly and process-driven CRM that empowers CSPs to deliver exceptional customer experiences while simplifying customer care representatives’ tasks and enhancing operational efficiency.

Overview
Benefits & Features
Related Products
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CRM

Overview

V-CRM offers a fully integrated suite of capabilities that supports the entire customer lifecycle — from lead and opportunity management to sales, service delivery, and ongoing support. It enables business and customer care teams to manage operations efficiently through a unified 360° customer view.

Built on an open, modular architecture, V-CRM delivers a consistent, high-quality omnichannel experience by integrating seamlessly with billing, order management, OCS, and customer interaction platforms.

Benefits and Features

Customizable Customer 360° View

All customer-related data is visualized in a single view, allowing CSRs and business users to respond quickly, understand customer behavior, and personalize interactions.

Customer Information Management

Centralized and real-time access to comprehensive customer data, including personal details, service profiles, interaction history, and usage behavior — enabling faster, more personalized service.

Order Management

Efficient end-to-end handling of customer orders across multiple services, teams, and systems, reducing order fallout and ensuring accurate, timely service delivery.

Open Architecture Platform

Out-of-the-box Open APIs ensure rapid integration with other BSS/OSS modules and third-party systems, enabling cost-efficient scaling and consistent cross-channel experiences.

Case Management

Tracks and resolves customer issues through defined workflows, SLA-driven escalations, and monitoring, ensuring fast and transparent resolution of complaints and service requests.

Contract Management

Complete management of customer contracts from creation to renewal, enabling version control, compliance tracking, and revenue protection through automated validations and alerts.

Customer Service Representative Toolbox

A dynamic and intuitive interface that gives CSRs access to all customer-related tools and information in one place that enhances service speed, accuracy, and employee productivity.

Dynamic Dashboards & Analytics

Fully customizable dashboards and reports offer actionable insights for decision-makers, supporting strategic planning and performance optimization.

Related Products

Convergent Billing

Provisioning

Middleware and Orchestration Management

Business Partner Management

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OSS/BSS – Full Suite CRM Convergent Billing Provisioning Mediation Network Inventory Management
Middleware and Orchestration Management Voucher Management Business Partner Management Wholesale Interconnect Management Traffic and Revenue Monitoring for Taxation Assurance
Test Call Generation CDR Analysis Signaling Probes Drive Test QoS/QoE Analytics

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Avlonos 1, Maria House 1075, Nicosia, Cyprus

info@vanrise.com

+357 22 02 7648

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