A user-friendly and process-driven CRM that empowers CSPs to deliver exceptional customer experiences while simplifying customer care representatives’ tasks and enhancing operational efficiency.
Our specialist will contact you regarding:
V-CRM offers a fully integrated suite of capabilities that supports the entire customer lifecycle — from lead and opportunity management to sales, service delivery, and ongoing support. It enables business and customer care teams to manage operations efficiently through a unified 360° customer view.
Built on an open, modular architecture, V-CRM delivers a consistent, high-quality omnichannel experience by integrating seamlessly with billing, order management, OCS, and customer interaction platforms.
All customer-related data is visualized in a single view, allowing CSRs and business users to respond quickly, understand customer behavior, and personalize interactions.
Centralized and real-time access to comprehensive customer data, including personal details, service profiles, interaction history, and usage behavior — enabling faster, more personalized service.
Efficient end-to-end handling of customer orders across multiple services, teams, and systems, reducing order fallout and ensuring accurate, timely service delivery.
Out-of-the-box Open APIs ensure rapid integration with other BSS/OSS modules and third-party systems, enabling cost-efficient scaling and consistent cross-channel experiences.
Tracks and resolves customer issues through defined workflows, SLA-driven escalations, and monitoring, ensuring fast and transparent resolution of complaints and service requests.
Complete management of customer contracts from creation to renewal, enabling version control, compliance tracking, and revenue protection through automated validations and alerts.
A dynamic and intuitive interface that gives CSRs access to all customer-related tools and information in one place that enhances service speed, accuracy, and employee productivity.
Fully customizable dashboards and reports offer actionable insights for decision-makers, supporting strategic planning and performance optimization.
Are you bearing financial losses and facing degradation in quality of service from
SIMBox, call spoofing, and OTT bypass fraud?
Sign up for our 14-day free TCG trial to Protect your Network and Boost your Revenues
Combat Fraud
Enhance
Customer Experience
Safeguard
Revenue
Ensure
Regulatory Compliance
Don’t let fraud compromise your success in 2024!