CRM 
A user-friendly and process-driven CRM that empowers CSPs to deliver exceptional customer experiences while simplifying customer care representatives’ tasks and enhancing operational efficiency.
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CRM
Overview
V-CRM offers a fully integrated suite of capabilities that supports the entire customer lifecycle — from lead and opportunity management to sales, service delivery, and ongoing support. It enables business and customer care teams to manage operations efficiently through a unified 360° customer view.
Built on an open, modular architecture, V-CRM delivers a consistent, high-quality omnichannel experience by integrating seamlessly with billing, order management, OCS, and customer interaction platforms.
Benefits and Features
Customizable Customer 360° View
All customer-related data is visualized in a single view, allowing CSRs and business users to respond quickly, understand customer behavior, and personalize interactions.
Customer Information Management
Centralized and real-time access to comprehensive customer data, including personal details, service profiles, interaction history, and usage behavior — enabling faster, more personalized service.
Order Management
Efficient end-to-end handling of customer orders across multiple services, teams, and systems, reducing order fallout and ensuring accurate, timely service delivery.
Open Architecture Platform
Out-of-the-box Open APIs ensure rapid integration with other BSS/OSS modules and third-party systems, enabling cost-efficient scaling and consistent cross-channel experiences.
Case Management
Tracks and resolves customer issues through defined workflows, SLA-driven escalations, and monitoring, ensuring fast and transparent resolution of complaints and service requests.
Contract Management
Complete management of customer contracts from creation to renewal, enabling version control, compliance tracking, and revenue protection through automated validations and alerts.
Customer Service Representative Toolbox
A dynamic and intuitive interface that gives CSRs access to all customer-related tools and information in one place that enhances service speed, accuracy, and employee productivity.
Dynamic Dashboards & Analytics
Fully customizable dashboards and reports offer actionable insights for decision-makers, supporting strategic planning and performance optimization.
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