Goal of position:
- Responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.
Tasks and Duties:
- Study product samples
- Communicate with product owners and developers to understand product details
- Collaborate with technical staff
- Analyze and manage existing and potential content
- Create and maintain the information architecture
- Make high-quality documentation that meets standards, is appropriate and easy to use
- Produce and distribute tutorials to help end-users use a variety of applications
Relationships:
- Sales, Development, Technical Support, QA, Fraud Detection, Quality Management and Marketing Departments
Position Requirements:
- Qualifications: BS in Computer Science / CCE or equivalent
- 2 years of experience as a Technical Writer or similar role
- 2 years of experience in technical writing of software documentation
- Ability to translate highly technical information into easily understandable information for customers
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Excellent written skills in English
- Good time-management skills